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Robert11
Beginner
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Message 1 of 7

Re: 4g mini hub switched off and can't be switched back on

BT want to turn our mini hub off but our main hub hasn’t been fixed 100% therefore occasionally we are still using the mini hub especially for school work how can I stop BT turning it off?

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6 REPLIES 6
Robert11
Beginner
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Message 2 of 7

4g hub

BT want to turn our mini hub off but our main hub hasn’t been fixed 100% therefore occasionally we are still using the mini hub especially for school work how can I stop BT turning it off?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: 4g hub

Does you main broadband now work, if not, then what is the problem?

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Robert11
Beginner
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Message 4 of 7

Re: 4g hub

Doesn’t work 100% intermittently goes off still 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: 4g hub


@Robert11 wrote:

Doesn’t work 100% intermittently goes off still 


Do you mean that the lights on the home hub change colour?

Is there any noise on your phone line?

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Robert11
Beginner
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Message 6 of 7

Re: 4g hub

Yes the main hub changes colour have reported fault etc but still intermittently happening

Hardly use house Phone 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: 4g hub


@Robert11 wrote:

Yes the main hub changes colour have reported fault etc but still intermittently happening

Hardly use house Phone 


Most faults are caused by high resistance faults, made worse by the fact that there is no electrical path created by the house phone.

Please can you plug in the house phone. Then dial 17070 and select option 1, ringback test.

Then put the phone down, and it will ring. Let it ring for about 20 seconds and then answer it, you will then get the message that the test is complete.

You can then put the phone down, but I would recommend that you leave it plugged in.

The high voltages generated during the ringing, usually breaks down any bad connection.

Another question.

What does your master phone socket look like?

Keith_Beddoe_0-1577035081757.jpeg

 

Keith_Beddoe_1-1577035100602.jpeg

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