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bunkered
Beginner
396 Views
Message 1 of 4

Re: Accidentally got two accounts?

Hi DanielS (or any BT bod)

I have a similar issue to the original poster.  It looks like I have been still paying for an account that I closed over four years ago.  Also in that period (having assumed the original one was closed) I signed up for BT Sport again to go with a SKY subscription.  This was then closed last year.

So for a period BT were taking two direct debits out each month, one that I knew about and the old (assumed) closed legacy one.

Is there anyone I can speak to about this?

This all came to light today as I have just signed up to a new BT Broadband account.

Thanks 

 

Gareth

 

 

 

 

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3 REPLIES 3
JohnC2
Moderator
Moderator
376 Views
Message 2 of 4

Re: Accidentally got two accounts?

Hi @bunkered, welcome to the forum and thanks for posting. Sorry you have been charged for an account you believed was closed already. Have a chat with the Billing Live Chat team and they'll be able to help you with this.

cheers

John

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bunkered
Beginner
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Message 3 of 4

Re: Accidentally got two accounts?

Will do John, cheers

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bunkered
Beginner
333 Views
Message 4 of 4

Re: Accidentally got two accounts?

Hi @JohnC2 

I've been trying but keeps saying no agents available.  I'll keep going though.

 

Thanks

 

 

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