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I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
When was your service activated?
If you have received the confirmation emails you should receive the Amazon Prime service within the 28 days from the date your broadband service went active (not the date it was ordered). If you check your first bill you will see the date that BT started to charge you broadband rental from. If this was over 28 days ago post back here,
I am the same as you, received 2 emails but no code, my broadband is active almost 1 month.
I'm sorry you haven't received the code to claim your Amazon Prime Membership. I'll be able to chase this with the Promotions Team.
I've sent you an private message with details on how you can contact the mod team and we'll chase this for you.
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I have the same problem. Claimed twice in response to two emails and no code received.