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Tali97
Beginner
218 Views
Message 1 of 10

Re: Amazon Prime reward for New BT customers

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Hi, I am also having problems regarding Amazon Prime. I joined BT on the 23rd January after a salesman phoned and offered me a good deal PLUS Amazon prime. BT are now telling me that no deals were being offered at that time yet I have the T&C's stating that the deal was running at that time. I have set up an incident with BT and after an initial email back they have ignored me. I hope that somebody on here can help.

Kind regards

Steve

9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Amazon Prime reward for New BT customers

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Welcome to this user forum. @Tali97 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Tali97
Beginner
212 Views
Message 3 of 10

Re: Amazon Prime reward for New BT customers

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Thank you, Keith. Much appreciated
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Moderator
Moderator
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Message 4 of 10

Re: Amazon Prime reward for New BT customers

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Hi @Tali97,

Welcome to the Community and welcome to BT Smiley Happy

I am sorry to hear that you haven't been able to get the Amazon Prime reward. I'd like to offer you our help and I promise that one of my team will get back to you. I've sent you a private message with some more information.

Thanks

DanielS

Community ModeratorDannyS
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Community Manager
Community Manager
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Message 5 of 10

Re: Amazon Prime reward for New BT customers

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Hi @Tali97 

I have picked up your details, thanks for getting in touch.

I'm sorry to see you've had so much trouble trying to get this offer. Please leave this with me, I have taken over your complaint and contacted the relevant team to find out what is happening with this. The team is pretty busy at the minute, so it might be the end of next week before I have an update, but I'll get back to you as soon as I can.

Thanks

Community ModeratorStephanie
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Tali97
Beginner
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Message 6 of 10

Re: Amazon Prime reward for New BT customers

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Thank you StephanieG
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Community Manager
Community Manager
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Message 7 of 10

Re: Amazon Prime reward for New BT customers

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No problem at all @Tali97  I see the team have picked this case up, so hopefully I'll have an update for you in the next few days 🙂

Community ModeratorStephanie
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Community Manager
Community Manager
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Message 8 of 10

Re: Amazon Prime reward for New BT customers

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@Tali97 You have been sent out an email today, could you let me know if you received it OK?

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Tali97
Beginner
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Message 9 of 10

Re: Amazon Prime reward for New BT customers

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Hi StephanieG,

Yes I did receive the email today. Thank you so much for all your help on this.

Kind regards

Tali

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Community Manager
Community Manager
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Message 10 of 10

Re: Amazon Prime reward for New BT customers

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Hi @Tali97 

That's excellent, thanks for letting me know.

Please post back if there's anything else we can help with in the future 🙂

Thanks

Community ModeratorStephanie
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