Thank you for posting. I've moved your post onto its own thread as the other one had been marked as solved.
I'm sorry to see that you've left BT. When did your service start with your new provider? It normally takes around 10 working days for the final bill to arrive.
You will get a Final Bill after the account has closed. Can you confirm that you've received confirmation, from us, that your account with BT is closing or has already closed?
Hi, no, I've heard nothing from BT yet. I moved to Vodafone so they are supposed to deal with the winding down the BT side of things. thanks
Thanks for posting back!
I see - thank you for confirming. I am sorry for the confusion about your BT account closing now that you've moved your services away. We can take a quick look at your account to make sure all is in order - for your peace of mind.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Hi, I'll be in touch as the person on the webchat is adament that I need to phone the cancellations team and inform BT that I'm switching and that I want to cancel my services with BT. I've tried to tell her that Vodafone places new order with Openreach and it's Openreach that's supposed to inform BT but she's having none of it. Clearly scripted responses or BT not up to date with Ofcom's One-Stop Switching for switching providers on the Openreach Network. BT now asking for next months bill; which they won't be getting.
New Landline Number right enough. Openreach guy said that I cannot "port" my old landline number over to Vodafone as other providers get allocated "ranges of numbers" so I had to get a new landline number from the range that had been allocated to Vodafone. Yes, I've replied to private message.