I am having the same issue. Many promises of emails sent to the rewards dept. I remain awaiting any contact from the rewards team, and my account still says that there are no rewards on my account.
I have a screenshot of the BT page with the reward, from the day that I signed up.
Please could you help me too?
if you wait on the mods they should be able to help you but can you also please confirm the order & activation dates as well
Thanks for replying.
Ordered on 30th May, and installation and activation on 16th June.
I have been trying for 6 weeks to get my £100 reward Visa card. I don’t have long left to claim it...
Thanks for your post and welcome back!
Sorry that you're waiting so long to receive the £100 reward card. Due to the time this has been going on, we can pick this up and check what's causing the hold up.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages