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Beginner
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Message 1 of 7

Re: BT Reward Card

Hi!

I seem to have the same problem, it's been over 14 days, I was connected on 4th August 2020 and my rewards card is still not showing when I try to claim. My first bill has cleared as well, it just seems like taking money is quicker than giving it.

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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: BT Reward Card

Hi @aleya_m welcome to the forum and sorry you are not able to claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this claimed.

Cheers

John

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Beginner
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Message 3 of 7

Re: BT Reward Card

I'm in the same boat, @JohnC2 please could you PM me the contact details too?

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Beginner
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Message 4 of 7

Re: BT Reward Card

Hi could you please send me a pm with details on how to get this rectified also. Thank you!
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Moderator
Moderator
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Message 5 of 7

Re: BT Reward Card

Hi @millenniummel, and @kimmylea,

Thank you for posting. I've sent you a PM with details for how you can contact the moderation team.

Thanks

PaddyB

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Beginner
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Message 6 of 7

Re: BT Reward Card

Hi John, I’m in the same boat with claiming my reward card also in August My mothers BT was connected after mine and she’s already received hers, yet I haven’t. Could you send me a message too please?
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Moderator
Moderator
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Message 7 of 7

Re: BT Reward Card

Hi angelxbx, thank you for posting. I'm sorry you haven't been able to claim your Reward Card. If you send me your details, I'll be able to chase this with the promotions team.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

 

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