I seem to have the same problem, it's been over 14 days, I was connected on 4th August 2020 and my rewards card is still not showing when I try to claim. My first bill has cleared as well, it just seems like taking money is quicker than giving it.
Hi @aleya_m welcome to the forum and sorry you are not able to claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this claimed.
Hi angelxbx, thank you for posting. I'm sorry you haven't been able to claim your Reward Card. If you send me your details, I'll be able to chase this with the promotions team.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages