Welcome to this user forum.
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates. Its is up to you to claim your rewards, as they are not automatic.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry for the confusion around claiming for the reward card. You have 3 months to claim for the reward card(s). When did you place your order and when were the services connected?