Would you mind assisting me as well please. I ordered BT fibre through uSwitch and I can't claim my rewards now.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi it was activated on the 17th December 2019. Thanks for your prompt respond.
You're still within the cooling off period, which starts from the date the service went live, the cooling off period is 14 days, except for BT Mobile sim only, they have a 30 day cooling off period.
You then have 3 months to claim, 3 months to activate and 12 months to spend the balance, claims can be made Here
Thanks for that. However, on BT website it's stated that once service is activated I can claim and yes I saw info for BT mobile 30 days.
"If you ordered broadband, please wait till your service is activated before you claim.
If you ordered a mobile product, please wait 30 days after activating your SIM or receiving your phone before you claim.''
I'm a bit confused now as not mentioned about cooling off period.