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DAST
Beginner
585 Views
Message 1 of 8

Re: BT Rewards Uswitch offer not honoured

Hi,

 

Would you mind assisting me as well please. I ordered BT fibre through uSwitch and I can't claim my rewards now. 

 

Thanks

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
570 Views
Message 2 of 8

Re: BT Rewards Uswitch offer not honoured

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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NeilO
Moderator
Moderator
556 Views
Message 3 of 8

Re: BT Rewards Uswitch offer not honoured

Hi @DAST, Welcome to the community and thanks for posting, when was your broadband service activated? 

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DAST
Beginner
534 Views
Message 4 of 8

Re: BT Rewards Uswitch offer not honoured

Hi it was activated on the 17th December 2019. Thanks for your prompt respond.

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-Richie-
Guru
527 Views
Message 5 of 8

Re: BT Rewards Uswitch offer not honoured


@DASTwrote:

Hi it was activated on the 17th December 2019. Thanks for your prompt respond.


You're still within the cooling off period, which starts from the date the service went live, the cooling off period is 14 days, except for BT Mobile sim only, they have a 30 day cooling off period.
You then have 3 months to claim, 3 months to activate and 12 months to spend the balance, claims can be made Here 

DAST
Beginner
523 Views
Message 6 of 8

Re: BT Rewards Uswitch offer not honoured

Thanks for that. However, on BT website it's stated that once service is activated I can claim and yes I saw info for BT mobile 30 days. 

https://www.bt.com/manage/bt-reward-card/

"If you ordered broadband, please wait till your service is activated before you claim.

If you ordered a mobile product, please wait 30 days after activating your SIM or receiving your phone before you claim.''

I'm a bit confused now as not mentioned about cooling off period. 

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DAST
Beginner
462 Views
Message 7 of 8

Re: BT Rewards Uswitch offer not honoured

Hi I'm already after the cooling off period and still unable to claim.

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NeilO
Moderator
Moderator
442 Views
Message 8 of 8

Re: BT Rewards Uswitch offer not honoured

Hi DAST, I've sent you a private message so you can get in touch with the Moderation team and we'll be happy to chase that up for you.

 

Thanks
Neil

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