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alex71
Beginner
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Message 1 of 12

Re: BT call out charge

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I have just been charged £85 for a call out.

I had a phone plugged into the master socket another phone alongside and was also unable to go on line via my "smart hub". The engineer took off a small junction box and connected the wires direct with crimps. I had a look at the small junction box which had a printed circuit and no component. In other words it was completely unnecessary. The box was on a single brick wall and damp had  caused copper rot, when he left my phone was still plugged into the master socket with the front off which I put back on myself. Am I to believe that four inches inside my house a completely unnecessary component fitted by BT has justified  £85 bill for a 71 year old pensioner. If nothing else can you kill the myth that anything on your side of the master socket is a non chargeable call out.

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alex71
Beginner
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Message 2 of 12

Re: BT call out charge

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The above is my current bill
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Distinguished Sage
Distinguished Sage
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Message 3 of 12

Re: BT call out charge

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Addy
Aspiring Expert
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Message 4 of 12

Re: BT call out charge

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This explains BT’s Engineer visit charges. Damp is mentioned in the sixth item on the list.

 

https://bt.custhelp.com/app/answers/detail/a_id/12439/~/engineer-charges

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alex71
Beginner
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Message 5 of 12

Re: BT call out charge

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damp damage to the completely unnecessary component fitted unknown to myself by BT makes the charge legit. Check your wiring right back to the outside of your property as well as the master socket test.
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alex71
Beginner
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Message 6 of 12

Re: BT call out charge

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Hi! Addy
My view was the box was unnecessary and was fitted to a single brick outer wall, less than a foot away from a double brick wall with a garage on the other side.An unnecessary component fitted in the wrong place by BT.
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Distinguished Sage
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Message 7 of 12

Re: BT call out charge

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Was it one of these?

dropbox.jpg

Or

bt 78a.jpg

 

alex71
Beginner
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Message 8 of 12

Re: BT call out charge

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Hi! Keith

That looks like it. I must have popped the board out to inspect it and see the damage. I can understand a purpose for it but not in my situation which should be a strait run to the master socket five foot away.

                 Thak You

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Distinguished Sage
Distinguished Sage
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Message 9 of 12

Re: BT call out charge

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@alex71 wrote:

Hi! Keith

That looks like it. I must have popped the board out to inspect it and see the damage. I can understand a purpose for it but not in my situation which should be a strait run to the master socket five foot away.

                 Thak You


Its a difficult one, as its probably been there a long time, before Openreach existed.

Now that Openreach are a separate company, they have to raise a charge for any work they do. This charge is passed onto the Service Provider, who normally pass it on to their customer.

As this connection box is before the master socket, in theory its part of the external network.

Have you complained about the charge, as there is a special team that deal with that?

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Message 10 of 12

Re: BT call out charge

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@Keith_Beddoe wrote:


 

As this connection box is before the master socket, in theory its part of the external network.

 


It is within the boundary of the OP's property so is according to this link, chargeable.

https://bt.custhelp.com/app/answers/detail/a_id/12439/~/engineer-charges

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