The outsourced overseas lame excuse for customer support that most of us have unforutnately had to deal with at some time or another are so inept it's just not true, and as you said they are a joke,that ain't funny
There was talk a few years ago of BT shifting customer support back to the uk , and BT bosses are more than well aware of the problems , What happened BT ?
The moderators have been informed of your problem. It will be tomorrow before they contact you so I suggest that you wait until you are contacted and you allow them to try and resolve your problem. Involving other departments or making other calls to BT could result in confusion in efforts to resolve this.
As I stated earlier I have to9 be at my new address as I have furniture etc being delivered any time between 9 and 9. This problem should never have happened so should never need to be sorted. If it were a NEW appointment I could possibly understand a waiting time. However this is to finish an order placed on the 5th.
Maybe I should log on at the new address. WAIT!!! I can't do that as it's not connected. Maybe I should log on at the old address I can't be at. WAIT!!! I can't do that as it's already been disconnected. Perhaps the moderators can email details to me. I won't be able to get them but that was the solution of 1 BT employee.
Dismal excuse of customer service. Maybe in the REAL sense I speak to a solicitor in regards to the supply of goods and services act 1982.
Suit your self what you do. You presumably came on to this forum for some help which you have been offered, perhaps not to your time scale but offered it none the less. Good luck getting it sorted.
Welcome to the community and thanks for posting!
I'm sorry for the problems you've been having getting services set up at your new address. I know that you're very busy today but if you do get the chance click on my username, under the section "about me", you'll see the link to get in touch with us.
Whenever we've received your details we'll take it from there.
All the best,
Just fill in the form NOW, the one which starts by asking your user name. You may get a quicker reply, it depends on whether there is anything they can do to help.