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Mark121
Aspiring Contributor
227 Views
Message 11 of 15

Re: Being ignore

Well I have waited over an hour three times, and no answer and I am not alone with that, so if calls are not getting answered and mild ignored it is impossible !!!

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garybs29
Recognised Expert
208 Views
Message 12 of 15

Re: Being ignore

Well I was able to get through to someone a couple of weeks back so it is possiblr

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206 Views
Message 13 of 15

Re: Being ignore

Everyone will have their own view on what is reasonable in the circumstances.  What I do struggle with is BT's stubborn refusal, knowing the difficulties people are having getting through by phone, to offer any alternative other than keep trying. Some kind of ring-back arrangement would help - even if there was likely to be a long delay.

Mark121
Aspiring Contributor
196 Views
Message 14 of 15

Re: Being ignore

Two weeks ago maybe, have a go know clever clogs !

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SpiderPig
Aspiring Expert
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Message 15 of 15

Re: Being ignore


@Longshanks0511wrote:

Some kind of ring-back arrangement would help - even if there was likely to be a long delay.


Great idea @Longshanks0511 however I am guessing that BT is that stretched at the moment they can't afford to take call center staff on the call queue to make these callbacks. Bit of a catch 22, take them off and it will take longer for people to get through.

@Mark121 What service are you trying to cancel as BT are offering credits for BT Sport using an online process which has just been extended?

SP

 

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