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sarahmat
Newbie
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Message 1 of 3

Re: Billing issues since new contract in November, can a Mod please, please help?

Hiya, I am having the same problem at the moment!! Started a new contract in Feb this year, my first bill was for £220!!! They had charged me twice for broadband and had got mostly everything else on the bill wrong!! It took 3 attempts talking to 3 different customer service staff - who I'm very sorry to say I could barley understand, it took an hour to go throgh one point with one guy as not only could i not understand his english but he had a cold as well!!! Please BT....why cant you move your customer services to the UK??? - anyway, they eventually sorted everything out for me, have just checked this months bill and they've made another mistake!! Once again they've charged me full price for BT t.v £21 instead of the £10 I was promised! Please can you help me Daniel? I honestly cant go through the one hour plus phone call for this again!! Thanks Sarah x

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Billing issues since new contract in November, can a Mod please, please help?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 3

Re: Billing issues since new contract in November, can a Mod please, please help?

Hi @sarahmat Welcome to the forum and sorry your bill is still not correct.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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