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garryforrestuk
Beginner
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Message 1 of 5

Re: Black Friday renewal - Ring Video Doorbell deal not showing in order confirmation

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Hi renewal was 25th November but no show on doorbell, Have contacted BT 3 times with no joy and 3 different storeys as how the deal should be processed. Any help please.

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Black Friday renewal - Ring Video Doorbell deal not showing in order confirmation

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I think the order is sent to the BT Shop, 14 days after your order closes. It is then dispatched within 30 days. So it depends on when your order closed.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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PaddyB
Moderator
Moderator
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Message 3 of 5

Re: Black Friday renewal - Ring Video Doorbell deal not showing in order confirmation

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Hi @garryforrestuk,

Welcome to the community and thank you for posting. I'm sorry you haven't received your Ring Doorbell that was part of your offer for signing up to BT. The information @Keith_Beddoe has posted is corrected. The order for the doorbell is placed 14 days after the order has completed and once the order has been placed it can take up to 30 days to arrive.

If you send me in your details, I can take a look at what's happening. 

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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garryforrestuk
Beginner
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Message 4 of 5

Re: Black Friday renewal - Ring Video Doorbell deal not showing in order confirmation

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Hi Postman just been and delivered the doorbell.Thanks for the help.

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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: Black Friday renewal - Ring Video Doorbell deal not showing in order confirmation

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Hi @garryforrestuk,

Happy days, thank you for posting back to let us know.

PaddyB

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