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rcollins500
Beginner
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Message 1 of 7

Re: Black Friday reward cards not received

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I was wondering if you could also help me as I am having the exact same issue and I am owed the 120 reward card. I placed the order on 6th december using the black friday deal but received nothing.

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Black Friday reward cards not received

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

rcollins500
Beginner
506 Views
Message 3 of 7

Didnt recieve reward card

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I ordered a BT package in the Black Friday deal and haven’t received the £120 mastercard which was part of the offer.

This seems to be a problem for alot of people looking at previous posts so should be well known.

I placed the order on 06/12/2019 during the black friday offer that ended on 07/12/2019.

can anyone help/advise?

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Keith_Beddoe
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Message 4 of 7

Re: Didnt recieve reward card

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There is no need to post twice.

rcollins500
Beginner
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Message 5 of 7

Re: Didnt recieve reward card

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Sorry I thought the last post had not been posted so created a new one. Thanks for your previous post.

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DanielS
Moderator
Moderator
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Message 6 of 7

Re: Didnt recieve reward card

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Hi @rcollins500,

I am sorry that you haven't heard anything back about the reward card.

We will be able to check it out for you. I've sent you a private message with some more info.

Thanks

DanielS

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DavidM
Moderator
Moderator
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Message 7 of 7

Re: Didnt recieve reward card

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Hi @rcollins500,

Thanks for sending over the details. The card has been ordered and is on the way.

Cheers

David

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