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Beginner
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Message 1 of 7

Re: Black Friday reward cards not received

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I was wondering if you could also help me as I am having the exact same issue and I am owed the 120 reward card. I placed the order on 6th december using the black friday deal but received nothing.

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Black Friday reward cards not received

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 3 of 7

Didnt recieve reward card

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I ordered a BT package in the Black Friday deal and haven’t received the £120 mastercard which was part of the offer.

This seems to be a problem for alot of people looking at previous posts so should be well known.

I placed the order on 06/12/2019 during the black friday offer that ended on 07/12/2019.

can anyone help/advise?

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Didnt recieve reward card

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There is no need to post twice.

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Beginner
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Message 5 of 7

Re: Didnt recieve reward card

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Sorry I thought the last post had not been posted so created a new one. Thanks for your previous post.

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Moderator
Moderator
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Message 6 of 7

Re: Didnt recieve reward card

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Hi @rcollins500,

I am sorry that you haven't heard anything back about the reward card.

We will be able to check it out for you. I've sent you a private message with some more info.

Thanks

DanielS

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Moderator
Moderator
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Message 7 of 7

Re: Didnt recieve reward card

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Hi @rcollins500,

Thanks for sending over the details. The card has been ordered and is on the way.

Cheers

David

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