I was wondering if you could also help me as I am having the exact same issue and I am owed the 120 reward card. I placed the order on 6th december using the black friday deal but received nothing.
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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I ordered a BT package in the Black Friday deal and haven’t received the £120 mastercard which was part of the offer.
This seems to be a problem for alot of people looking at previous posts so should be well known.
I placed the order on 06/12/2019 during the black friday offer that ended on 07/12/2019.
can anyone help/advise?
Sorry I thought the last post had not been posted so created a new one. Thanks for your previous post.