Sent a £50 sainsburys gift card after much complaining, phone calls etc. Got to the checkout at Sainsburys today with a trolley full of shopping at one of the busiest times of year only to find that BT had not activated the card and there was nothing on it.
I cannot tell you how embarressed and angry I was. Can you get nothing right BT. I still have 12 months to run on my phone, broadband and TV package and I am already champing at the bit to leave and move to Sky.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below. Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
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They will respond either by phone or e-mail within 5-6 working days. Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link. When you submit the form, you will receive an enquiry number, so please keep a note of it