Appalled at BT service!! My broadband speeds are useless (this took forever to load!) they are between 2 and 4 Mbps! Spoke to an adviser re cancelling as I was not prepared to make do with such poor service when I am a paying customer each month! She was unhelpful and patronising and treated me with very little respect and made out I was lying re. My upload and download speeds. I asked to cancel my account with a months notice. She told me I could only do so if I paid £257!!!! Absolutely scandalous!!!! I am moving house too and said I did not want to take BT services with me. She was not helpful about this either. She stated I would need to take my services with me, install a new line and change the phone number the new home has had for over 30 years!! I am so disappointed at this treatment. I cannot afford £257 and do not wish to pay for calls and Broadband with such poor service.