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ronnie4
Newbie
189 Views
Message 1 of 3

Re: Bt are a bunch of thieves, bullies and incompetent fools!!!

I have just had a bad experience. They want to charge me £47 for a phone plan even though it ended and I could not downgraded it online when i tried. I even spoke to someone two day before it was due to end and he told me there would be no problem in changing plans. I then get told i am not doing it correctly, which I am then get told i can only cancel by taking a new contract and i will still be charged the whole phone charge.Trust me this lot are not winning any awards from me as all they can quote is contract. There should be a law where they inform you of any pending charge at the time of contract end as who remembers what was in a contract 2 years ago?

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ronnie4
Newbie
183 Views
Message 2 of 3

Re: Bt are a bunch of thieves, bullies and incompetent fools!!!

And they are still not getting better by the looks of it lol

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Moderator
Moderator
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Message 3 of 3

Re: Bt are a bunch of thieves, bullies and incompetent fools!!!

Hi @ronnie4  welcome to the forum and sorry that you are not happy with the charges for your phone plan.

I take it you are referring to a BT Mobile contract (if not please post back and clarify) in which case you would be best to contact the Chat Team for BT Mobile who will be able to help you with the charges and changing your plan.

Thanks
John

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