Hi, I have the exact same problem. Seemingly successfully requested the M&S card on 10/03 and still not received. I get no option to claim the Rewards Card when I log into the rewards site, so called BT on 16/03 and they said the rewards team would be in touch, but they haven't at all, and I dont have the time to sit 2 hours with the phone on hold with billing team to be told the same thing. Please can you help me out too?
@Klewgratts, welcome to the community and thanks for posting. I'm sorry about the delay with your reward and M&S cards. I'm aware of delays with the M&S cards at the moment so it may take another week or two to arrive, if your reward card isn't available to claim we can chase that up for you. I'll send you a private message in a moment so you can get in touch.