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Beginner
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Message 1 of 11

Re: Can not claim BT reward card

I’m having the same issue
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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Can not claim BT reward card

@Kiwidakidd 

Please could you fully explain what the problem is?

https://www.bt.com/manage/bt-reward-card/

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Beginner
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Message 3 of 11

Re: Can not claim BT reward card

I can’t claim my reward card I can see my reward card on the website but doesn’t say anything about claiming 

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Can not claim BT reward card


@Kiwidakidd wrote:

I can’t claim my reward card I can see my reward card on the website but doesn’t say anything about claiming 


The claim link is shown on the page. See the "Login to Claim Reward" button.

Or try this link Claim reward

 

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Moderator
Moderator
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Message 5 of 11

Re: Can not claim BT reward card

Hi @Kiwidakidd thanks for posting and welcome to the community. If the reward is showing but can't be claimed it normally means the cooling off period has not completed. 

Was the reward card part of a BT Mobile offer? If so you need to wait 30 days after the order completes before you can claim the reward.

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Beginner
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Message 6 of 11

Re: Can not claim BT reward card

I was able to claim it on the 27th of September what is today 

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Moderator
Moderator
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Message 7 of 11

Re: Can not claim BT reward card

Hi @Kiwidakidd that's great, I'm glad that worked for you today. 

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Beginner
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Message 8 of 11

Re: Can not claim BT reward card

It hasn’t been solved i was meant to be able to claim it today but I’m still no able to claim it as there’s just a picture of my reward card but no form to fill in or anything to claim it 

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Moderator
Moderator
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Message 9 of 11

Re: Can not claim BT reward card

@Kiwidakidd sorry I thought from your previous post that you were able to claim. What date did your order complete?

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Beginner
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Message 10 of 11

Re: Can not claim BT reward card

26th August 2019 

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