Thank you for posting and welcome to the Community. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to give you a hand.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thank you for sending us over your details and for taking the time to chat with me this morning.
Sorry for the problems you had claiming for your reward card. I have manually claimed it for you this morning 😊
I'll go ahead and close things off from here as agreed. If you need help or have a question about your BT services in future feel free to post back as you're more than welcome!
All the best,