Cant claim reward card

[thasilvacia]

I received the link by email and by message and the same thing happens to me, it just opens my bt and nothing else happens. I've tried to resolve it by phone and by email and one person sends it to another and they don't resolve it 😞

[Katie_B]

Hello @thasilvacia. 

Thanks for coming here. 

I'm sorry to hear you have not yet been able to claim your reward card. 

When was the last time you spoke with customer care?

Katie

[thasilvacia]

Last time was in 4 of June, by phone, chat and emails, but one person passed it on and no one resolved it in the end. 

[Katie_B]

Hi @thasilvacia. 

Thanks for confirming. 

Please try giving them another call and keep me updated here on the community. 

Our customer care team are in the best position with account access to look into this further. 

Katie