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igdrinkh20
Beginner
244 Views
Message 1 of 7

Re: Cashback cheque not received

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Hello John

 

I have also claimed my Cheque, but received no reply. The 45 days have elapsed, so I have contacted BT via live chat, who assured me that it would arrive last week. I am still waiting. 

 

Please can you help?

 

Regards

 

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Cashback cheque not received

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Hi @igdrinkh20 Sorry you have not received your cashback cheque yet.

 

We will be happy to help chase this it for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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igdrinkh20
Beginner
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Message 3 of 7

Re: Cashback cheque not received

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Hello John

Have you any news on my cheque, as I haven't heard anything since sending you my details via 'contact the mods'.
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Moderator
Moderator
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Message 4 of 7

Re: Cashback cheque not received

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@igdrinkh20 I'm really sorry about the delay getting back to you, we're very busy in the mod team at the moment. We deal with our cases in the order they arrive with us so once you reach the top of our queue we'll be in touch with an update. 

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igdrinkh20
Beginner
198 Views
Message 5 of 7

Re: Cashback cheque not received

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Cheque arrived today.

 

Thanks for your help!

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Moderator
Moderator
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Message 6 of 7

Re: Cashback cheque not received

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Hi @igdrinkh20 Thanks for the update and glad to hear you have now got your cheque.

 

Cheers

John

 

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Jay1971
Newbie
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Message 7 of 7

Re: Cashback cheque not received

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Hi there I have the same issue despite claiming my cashback and after claiming was told cheque would arrive within 45 days and guess what that time has elapsed and still no cheque. I am really annoyed to be honest as I was charged a £59.99 activation fee by at and the £50 cheque was meant to offset this cost. The offer was claimed through Martin Lewis website money saving expert and totally agree that BT shouldn't affiliate themselves with these offers if the offer is fake. Please can I receive some help in dealing with this matter otherwise I will be leaving your service forthwith Jay
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