I PAID FOR THE ENGINEER TO DO THE INSTALLATION IN THE ONE OFF PAYMENT BEFORE YOU INSTALLED THE SYSTEM
I have moved your post to a new thread, so you can get help from the community.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.Everyone posting here, are just BT customers like myself
If you would like to try Live Chat they should be able to help you.