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grahamdibley
Beginner
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Message 1 of 10

Re: Charges after end of years contract at wits end now

I have a similar problem .bt are not addressing the problem as I am being given a complaints manager in India who has not been able to grasp the situation over unlimited broadband and unlimited Fibre infinity to correct my issues with speed delivery to product with out correct equipment {Fibre modem } to receive infinity .My line rental was paid in advance from march 2017 and now they are charging me £42.99 mt for -2meg
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Charges after end of years contract at wits end now

I have moved you onto your own thread so that you can get assistance for your problem rather than confusing the thread you were on.

 

Can you confirm what the name of the package you are on as shown in your MyBT.

 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: Charges after end of years contract at wits end now

Has your BT fixed term contract finished and now in rolling monthly contract?



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grahamdibley
Beginner
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Message 4 of 10

BT Infinity /Fibre Broadband

Help would be most appricated

BT  Unlimited /Fibre Broadband has been accepted  to resolve ongoing problems with speed issues effecting my Broadband service.

I have it stated as my package on My BT .

I am not connected to Infinity Fibre and open reach engineers confirm this.I am told NO order from BT has been given to switch

from the old standard service

I am being put into a loop .. data is being collected by BT to my speeds which are to ADSL  delivery .

3.13 Download  - 0.86 upload

Complaint after complaint has been recorded any help gratefully  accepted

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grahamdibley
Beginner
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Message 5 of 10

Re: Charges after end of years contract at wits end now

My BT states the package that was accepted by me in January 2018 after my old unlimited broadband expired is ;Unlimited Infinity . Openreach engineers confirm imy line is NOT connected to fibre delivery on my line.BT has not placed a order to them to upgrade ???

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: BT Infinity /Fibre Broadband

Can you enter your phone number and post results. Remember to delete number https://www.btwholesale.com/includes/adsl/adsl.htm



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grahamdibley
Beginner
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Message 7 of 10

Re: Charges after end of years contract at wits end now

My BT states Unlimited Infinity on a 18month contract term .What is not being stated is it is NOT connected..

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Moderator
Moderator
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Message 8 of 10

Re: Charges after end of years contract at wits end now

Hi @grahamdibley I've moved your posts to the one thread as that's the best way to get help with your problem. Please post that stats requested and the community will be happy to help resolve this for you.

 

cheers

John

Community ModeratorJohnC
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grahamdibley
Beginner
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Message 9 of 10

Re: BT Infinity /Fibre Broadband

Thank you , I have followed the link given to BT Wholesale and registered.

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grahamdibley
Beginner
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Message 10 of 10

Re: Charges after end of years contract at wits end now

I have followed a link given to BT Whole sale and have registered.
I have taken a print from BT Broadband checker and statement given
open order ,due to complete by 24 February 2018 ? This issue was originated in september 2017 and came to the crunch in January 2018
Time delays are totally unexceptable..
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