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heronmr
Beginner
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Message 1 of 5

Re: Claim gift email - Samsung Tablet A

Hi BT

I ordered my broadband on 18th June and i have yet to receive the email. I have phoned your call centre numerous times but every time they are unable to help. I have a complaint number open on this topic reference "VOL013-*****"

Can you please help me see how i can get this resolved and receive the email to request the tablet?

Regards,

 

Matt

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Claim gift email - Samsung Tablet A

Hi @heronmr,

Welcome to the community and thank you for posting.

What date did your service go active? You should receive an email 30 days after the activation of your service.

Thanks

PaddyB

Community ModeratorPaddyB
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heronmr
Beginner
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Message 3 of 5

Re: Claim gift email - Samsung Tablet A

Hi Paddy


The service went live on 2nd July. So i am past the 30days already.

Regards,

 

Matt

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Moderator
Moderator
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Message 4 of 5

Re: Claim gift email - Samsung Tablet A

Hi @heronmr thanks for replying. I'll send you a Private Message with details on how you can get in contact with the mod team and we'll be happy to check what's happening with your gift.

Community ModeratorNeilO
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Message 5 of 5

Re: Claim gift email - Samsung Tablet A

Hi @heronmr I called there but missed you, I wanted to let you know that I've sent you a private message with the code to claim your free gift. 

Community ModeratorNeilO
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