Welcome to the Community and thanks for your post!
Sorry for the problems you've had claiming for the Marks & Spencer voucher that was included in the package you had signed up to. Try this link and let me know how you get on >> Claim your M&S voucher <<
Post back and let me know how you get on with this.
Yes I have the same problem. I phoned the call centre 0800 800 500 twice and they are unhelpful. Insisting for 10 minutes that my query was about the reward card.
Strange to run a promotion and not inform the call centres about it. Is there any way to chase this up? I applied for the promised Marks and Spencer vouchers on 13 October 2018 and now 45 days have elapsed. At the time the website showed 30 days, so in a sense it seems overdue.
I am seriously concerned that the call centres are telling me I am a victim of fraud.
Should I start a new thread about this? Or could one of the Moderator please look into my case?
I signed up to BT using a website with the BT Logo at the top of it, and a link to Contact BT at the bottom - https://www.broadbandbenefits.co.uk/marksandspencers/complete.asp
So it is natural that I assume this website is authorised by, and indeed a supplier of BT, rather than a third party as the call centres claim.
If the call centres could be given a email address or website for claimants to go to, it would save the staff and customers a lot of time.