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Pat6
Beginner
576 Views
Message 1 of 13

Re: Claiming BT Reward Card

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Hi Neil0

Can you please send me a link to claim reward also. I can't find it anywhere

Thanks Pat

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12 REPLIES 12
Pat6
Beginner
571 Views
Message 2 of 13

Re: Claiming BT Reward Card

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Hi Neil0

I clicked the link 'claim reward' but it just directs me to the homepage?

When I click the link should it not take me to a page to claim, or is clicking the link enough to claim?

Confused

Pat

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DavidM
Moderator
Moderator
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Message 3 of 13

Re: Claiming BT Reward Card

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HI @Pat6 and welcome.

Can you tell me when your services were ordered and when they were activated?

Cheers

David

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Pat6
Beginner
557 Views
Message 4 of 13

Re: Claiming BT Reward Card

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Ordered 26th Nov 2020

Activated 21/12/2020

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DavidM
Moderator
Moderator
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Message 5 of 13

Re: Claiming BT Reward Card

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Hi @Pat6.

Thanks for getting back so quickly. You need to wait for 14 days after the order closes before you can claim. If you don't see the reward card at that point get back to me and I'll be happy to help.

Cheers

David

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Pat6
Beginner
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Message 6 of 13

Re: Claiming BT Reward Card

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so when I click on 'claim reward' It should take me to an application form?

 

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DavidM
Moderator
Moderator
542 Views
Message 7 of 13

Re: Claiming BT Reward Card

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Hi @Pat6,

Once the 14 days have passed the link should bring you to the claim form. If it doesn't please let me know.

Cheers

David

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Pat6
Beginner
541 Views
Message 8 of 13

Re: Claiming BT Reward Card

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Thanks for your help David 

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Pat6
Beginner
453 Views
Message 9 of 13

Re: Claiming BT Reward Card

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Hi

The claim reward button still does not take me to the form?

 

Thanks Pat

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PaddyB
Moderator
Moderator
448 Views
Message 10 of 13

Re: Claiming BT Reward Card

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Hi @Pat6,

Thank you for posting back. I'm sorry you haven't been able to claim the Reward Card.

If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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