Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry that you have had cause to complain. Could I ask you to post back detailing exactly what your complaint relates to? You have posted on an old thread and it is best to start your own thread. Explaining what the complaint relates to will allow me to move the conversation to the most appropriate board.
I have moved you onto your own thread so you don't need to start a new post. Just post your problem here.