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germar1947
Aspiring Contributor
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Message 1 of 7

Re: Customer service

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My last phone bill has gone up to £42 84 per month which was a suprise to me  I chatted to a bt rep online  who told me that my contract had ended in Jnuary  and my previous discount had ended !!  I am very annoyed  for two reasons 1. I wasnt aware the contract had ended as no one from BT had the courtesy of telling me as do other providers  2.at this new price. I am looking to other isp/phone providers for a cheaper/ better option as I cannot afford this price 

Bt have little regard for me as a valued customer as proven by their lack of interest in my custom

 

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Customer service

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Call Customer Options  0800 800 030 and negotiate a better deal.

germar1947
Aspiring Contributor
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Message 3 of 7

Re: Customer service

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Thank you Keith ill do that 

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germar1947
Aspiring Contributor
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Message 4 of 7

Re: Customer service

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Thanks Keith I called them and not onoy gota good deal but got  Infinity for a good price too

Bt is the best no matter what they say 

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Distinguished Sage
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Message 5 of 7

Re: Customer service

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great result shows what can be done 🙂
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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Customer service

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Customer options are normally very good Smiley Happy

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germar1947
Aspiring Contributor
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Message 7 of 7

Re: Customer service

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Yes John Im delighted with my new contract and the customer service lady was lovely and a pleasure to deal with

and very easy to understand I have a loss of hearing and she made my experience very pleasant

100% tothe lovely lady called CatherineSmiley Indifferent