EE broadband second thougths and staying with BT

[dogsbody123]

I have made the same mistake. I called BT last week to arrange a new deal and was offered a package including the same products I already had. I was not told that the new deal swapped the broadband to EE. The "guide" mentioned the mobile only. I received a message from EE telling me that my landline had been cancelled and I could no longer make or receive calls. I contacted them straight away to ask for the landline to be re-instated. I also phoned BT several times to ask for this. I did not receive any confirmation from either BT or EE that this had been done so I called again today. I have now been told that I cannot re-instate the landline and would have to place a new order and would receive a new number from EE. This person then told me that if I used the 14 day cooling off period to cancel the order all my BT services would cease as BT no longer deal with private customers - only business accounts! I was on the phone for 45 minutes this evening to try and sort this and have been on a message site with BT and had to wait 58 minutes for someone to reply. Jessica Ann from the team said I would receive a security code on my mobile but this did not come through. I now appear to have been disconnected from the messages and the screen says I will be transferred to a team member with 50 minutes! I would avoid changing from BT to EE as it seems to be a shambles.

[Keith_Beddoe]

@dogsbody123 

BT are still dealing with residential customers, but they will try to persuade you to move to EE.

EE do have their own forum https://community.ee.co.uk/

[borderline]

for some strange reason my post was deleted!

anyway,  are you on EE broadband now?

why did they say you cannot cancel within the 14 days?

I have BT landlandline and I chose to keep the landline, I don't understand how EE said I'll be getting now digital line when BT hadn't done it yet.. despite BT sending me letters last year saying the would but they never did

[rbz5416]

@borderline 

Your post wasn't deleted but @dogsbody123 addition was cloned to this new thread. Yours is here.

[borderline]

ok, is just it doesn't show on this thread

[rbz5416]

It wouldn't do because they are separate threads. It's one of the disadvantages of hiving off a post to a new thread while maintaining the same thread title.