so I left and went to sky
however my phone line is externally knackered apparently so still can't get broadband, useless BT have twice not turned up to investigate
BT Retail do not provide or maintain the external network. This is done by Openreach (A BT Group Business) who work for all Service Providers apart from Virgin Media.
Openreach do not talk to end users, only Service Providers.
As you are now with Sky, you need to chase them up to get your line fixed.
If you had visited this forum when you had issues with your home hub, it could easily have been sorted.
Nobody on this BT Retail forum can help you now.
I presume you mean you are still in contract with BT for telephony, in which case that is all they are obliged to deliver. If you have broadband problems you need to take it up with SKY.
@Valkyrie1968 Welcome to the forum and thanks for posting. I'm sorry to see that you decided to move your service to another provider, has your line and broadband been transferred away from BT already?
We are only able to assist with your broadband connection if it's still being provided by BT but if Sky have taken over the service you would need to contact them directly for assistance but if your broadband is still provided by BT please post your router stats and we'll be happy to help.
Hi @Valkyrie1968 I'm sorry that your broadband is not working.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.