I did order online a fibre broadband and phone package as a new customer with the offer of a Free Amazon Echo and an £80 reward card as well back in February. I got my reward card but I am still waiting for an email with the code to claim Amazon Echo.
Does it always take this long or what should I do?
Hi @FabryFilip welcome to the forum and thanks for posting. I'm sorry that you have not received the Amazon Echo gift for your order. I've sent you a Private message explaining how you can contact the forum moderation team and we will chase this up for you. Check here: https://community.bt.com/t5/notes/privatenotespage
Hi @FabryFilip thanks for sending over your details. The promotions team have ordered the Echo from the BT Shop for you. It can take up to 28 days for it to be dispatched and you will receive email confirmation of the delivery.
Do post back and let me know that you receive it ok.