Hi @MarkS7 welcome to the forum and thanks for posting. I've moved your post to create your own thread as that's the best thing to do. We will be happy to chase this up for you. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage
I never received the so called email to allow me to chose my gift in the first place. ☹️I feel that I have been mislead regarding the whole promotional package that I definitely had applied for. I have done everything right but feel very disappointed how I have been treated; passed from one department to another each time I enquired about the gift. Hopefully Mark you'll get your query resolved to your satisfaction and be able to surprise your daughter.