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Aspiring Contributor
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Message 1 of 9

Re: Free Xbox one x

Hi 

I too have not received an email with a voucher code. It's been 2 months since I signed up. How can I receive this please?

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Distinguished Sage
Distinguished Sage
317 Views
Message 2 of 9

Re: Free Xbox one x

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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Moderator
Moderator
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Message 3 of 9

Re: Free Xbox one x

Hi @rob987654,

If you send me in your details I'd be more than happy to chase this for you but please bear in mind that we have had to prioritise our cases and we are dealing with vulnerable customers who are without service first so there could be a delay in us getting back to you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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Aspiring Contributor
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Message 4 of 9

Re: Free Xbox one x

Hi PaddyB

I sent you the PM as requested early last week, but have heard nothing yet. How long does it normally take for someone to come back about this?

Thanks.

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Aspiring Contributor
233 Views
Message 5 of 9

Re: Free Xbox one x

Hi

I've still heard nothing about what's going on about the missing voucher code for the XBox One. It's been 2 weeks since I last posted and 3 weeks since I raided this as an issue. Can anyone help please?

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Moderator
Moderator
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Message 6 of 9

Re: Free Xbox one x

Hi @rob987654, I'm so sorry about the delay replying, it is taking us a few weeks to get back to customers on these and I can assure you that we have your details and will be in touch once you've reached the top of our list. 

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Aspiring Contributor
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Message 7 of 9

Re: Free Xbox one x

HI

It has been 5 weeks since the last time I posted, which I think is a reasonable amount of time. When will this be sorted please? 

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Distinguished Guru
144 Views
Message 8 of 9

Re: Free Xbox one x

Hi @rob987654,

I am terribly sorry to see that you haven't been replied to.

I can see that we replied to you on the 13th. We'll look into it to find out what happened.

We'll be in touch over the next 1-2 days max.

Thanks

DanielS

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Aspiring Contributor
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Message 9 of 9

Re: Free Xbox one x

Hi Daniel

Thank you for your reply. I've now raised me not getting the code as a complaint.

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