Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
If you are a new customer to BT you become eligible for the gift after 14 days have passed but it can take up to 28 days after that and possibly longer with the current crisis, for the email to be sent to you so you can claim your Xbox from the BT Shop, who will then dispatch it.
Unfortunately its not going to be possible at this time, for the forum moderators, who are the only BT employees on this forum, to investigate these promotions, as they are dealing with priority welfare escalations only.