Free Xbox one x

[rob987654]

Hi 

I too have not received an email with a voucher code. It's been 2 months since I signed up. How can I receive this please?

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

[PaddyB]

Hi @rob987654,

If you send me in your details I'd be more than happy to chase this for you but please bear in mind that we have had to prioritise our cases and we are dealing with vulnerable customers who are without service first so there could be a delay in us getting back to you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

[rob987654]

Hi PaddyB

I sent you the PM as requested early last week, but have heard nothing yet. How long does it normally take for someone to come back about this?

Thanks.

[rob987654]

Hi

I've still heard nothing about what's going on about the missing voucher code for the XBox One. It's been 2 weeks since I last posted and 3 weeks since I raided this as an issue. Can anyone help please?

[NeilO]

Hi @rob987654, I'm so sorry about the delay replying, it is taking us a few weeks to get back to customers on these and I can assure you that we have your details and will be in touch once you've reached the top of our list. 

[rob987654]

HI

It has been 5 weeks since the last time I posted, which I think is a reasonable amount of time. When will this be sorted please? 

[DanielS]

Hi @rob987654,

I am terribly sorry to see that you haven't been replied to.

I can see that we replied to you on the 13th. We'll look into it to find out what happened.

We'll be in touch over the next 1-2 days max.

Thanks

DanielS

[rob987654]

Hi Daniel

Thank you for your reply. I've now raised me not getting the code as a complaint.