cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Regular
368 Views
Message 1 of 9

Re: Free Xbox one x

Hi there.

 

i haven’t received my Xbox or has an email to say it’s on its way, I was promised it would have been delivered by the 20th of this month (signed up in February!) 

I have contacted BT by phone and also via chat which I was assured I was eligible for the Xbox 

 

can you help please?

0 Ratings
Reply
8 REPLIES 8
Highlighted
Distinguished Sage
Distinguished Sage
362 Views
Message 2 of 9

Re: Free Xbox one x

@Aj10pin 

Did you mean you have received an email to say that its one its way?

If so, then it would have been from the BT Shop, so its probably just delayed in the post.

0 Ratings
Reply
Highlighted
Aspiring Contributor
353 Views
Message 3 of 9

Re: Free Xbox one x

I finally got my code today.  The moderators on here can help but there’s a bit of a wait for it to come though due to the volume of enquiries being fielded for this and other customer enquires. They send you a PM and take it from there 

Highlighted
Regular
344 Views
Message 4 of 9

Re: Free Xbox one x

No sorry, I haven’t recorded any emails about the Xbox, they said I should receive one telling me it’s on it’s way by the 20th but not received anything.

 

sorry for the confusion

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
323 Views
Message 5 of 9

Re: Free Xbox one x

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

0 Ratings
Reply
Highlighted
Distinguished Guru
282 Views
Message 6 of 9

Re: Free Xbox one x

Hi @Aj10pin,

Welcome to our Community 🙂

I am sorry to hear that you haven't received your Xbox offer yet.

As you haven't been able to get help over the phone, I'd like to offer you our help. I've sent you a private message

Thanks

DanielS

Highlighted
Regular
261 Views
Message 7 of 9

Re: Free Xbox one x

Hi Daniel I have sent you PM 

 

kind regards 

 

anthony 

Highlighted
Regular
205 Views
Message 8 of 9

Re: Free Xbox one x

Daniel,

 

could you please confirm you have received the PM? 

im guessing the judos means yes? But I haven’t received anything either email or PM

Anthony

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
196 Views
Message 9 of 9

Re: Free Xbox one x

@Aj10pin 

You may have to wait a week before one of the moderators pick up your case.

0 Ratings
Reply