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Aj10pin
Regular
648 Views
Message 1 of 9

Re: Free Xbox one x

Hi there.

 

i haven’t received my Xbox or has an email to say it’s on its way, I was promised it would have been delivered by the 20th of this month (signed up in February!) 

I have contacted BT by phone and also via chat which I was assured I was eligible for the Xbox 

 

can you help please?

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
642 Views
Message 2 of 9

Re: Free Xbox one x

@Aj10pin 

Did you mean you have received an email to say that its one its way?

If so, then it would have been from the BT Shop, so its probably just delayed in the post.

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Isambard22
Aspiring Contributor
633 Views
Message 3 of 9

Re: Free Xbox one x

I finally got my code today.  The moderators on here can help but there’s a bit of a wait for it to come though due to the volume of enquiries being fielded for this and other customer enquires. They send you a PM and take it from there 

Aj10pin
Regular
624 Views
Message 4 of 9

Re: Free Xbox one x

No sorry, I haven’t recorded any emails about the Xbox, they said I should receive one telling me it’s on it’s way by the 20th but not received anything.

 

sorry for the confusion

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
603 Views
Message 5 of 9

Re: Free Xbox one x

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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DanielS
Moderator
Moderator
562 Views
Message 6 of 9

Re: Free Xbox one x

Hi @Aj10pin,

Welcome to our Community 🙂

I am sorry to hear that you haven't received your Xbox offer yet.

As you haven't been able to get help over the phone, I'd like to offer you our help. I've sent you a private message

Thanks

DanielS

Aj10pin
Regular
541 Views
Message 7 of 9

Re: Free Xbox one x

Hi Daniel I have sent you PM 

 

kind regards 

 

anthony 

Aj10pin
Regular
485 Views
Message 8 of 9

Re: Free Xbox one x

Daniel,

 

could you please confirm you have received the PM? 

im guessing the judos means yes? But I haven’t received anything either email or PM

Anthony

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
476 Views
Message 9 of 9

Re: Free Xbox one x

@Aj10pin 

You may have to wait a week before one of the moderators pick up your case.

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