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Iain74
Beginner
206 Views
Message 1 of 6

Re: Free gift

Hi I'm having same problem placed order then due to technical fault order cancelled then re ordered and only got broadband installed not original package spoke to value team and got all order sorted and assured me within 5 days will have email to claim Xbox 2 weeks later and still nothing spoke so many times on chat and told same thing wait few days it's on way but nothing 

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
192 Views
Message 2 of 6

Re: Free gift

@Iain74 

What date was your broadband activated?

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Iain74
Beginner
190 Views
Message 3 of 6

Re: Free gift

Hi was on 8th Aug and was told by value team within 5 days of activation would have code she said thanks

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Distinguished Sage
Distinguished Sage
185 Views
Message 4 of 6

Re: Free gift

You will receive the code 28 days after your service has been active. What the value team told you was incorrect, as it has to be outside of the cancellation period anyway.

If its not arrived by the end of the second week in September, then please post back here, and it can be investigated.

 

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Iain74
Beginner
177 Views
Message 5 of 6

Re: Free gift

Ok thanks for your reply even when took the new service it states within 14 days of activation will receive code I will wait and see if it comes then thanks for your help

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Distinguished Sage
Distinguished Sage
170 Views
Message 6 of 6

Re: Free gift

This issue has been raised before, as the 14 days, applied to orders much earlier on in the year, and has been changed for later orders. I suspect its to give the promotions team more time to process the orders.

You need not worry, as there is help here from a moderator, if you do not receive the code.

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