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barbqs
Beginner
1,681 Views
Message 1 of 10

Re: How can I remove an old account from MyBT?

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Can I be so cheeky as to jump on this please?  I too have an old account in my BT that I've phoned about twice and told it would be removed.  As such I can't use my email address for my new account.  Please can you help me delete the old to make new for the new, if that makes sense.

Many thanks!

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: How can I remove an old account from MyBT?

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I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JohnC2
Moderator
Moderator
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Message 3 of 10

Re: How can I remove an old account from MyBT?

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Hi @barbqs Sorry you have been unable to get your old account removed.

I've sent you a Private message explaining how you can contact the forum moderation team. 

Cheers
John

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barbqs
Beginner
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Message 4 of 10

Re: How can I remove an old account from MyBT?

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Thank you!

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JohnC2
Moderator
Moderator
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Message 5 of 10

Re: How can I remove an old account from MyBT?

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Hi @barbqs I called earlier sorry I could not reach you or leave a message. I've sent you a PM please can you check this and reply back via PM.

Thanks
John

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JohnC2
Moderator
Moderator
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Message 6 of 10

Re: How can I remove an old account from MyBT?

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Hi @barbqs I called earlier sorry I could not reach you. The billing account has now been activated and is available on your BTID. Please can you ebsure you are able to log in into your BTID ok and check that you can see the new account and set up a direct debit and paperfree billing for it. I will then remove the old account.

Post back and let me know how you get on.

Cheers
John

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barbqs
Beginner
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Message 7 of 10

Re: How can I remove an old account from MyBT?

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Hi John,

Sorry I missed you. Thank you for resolving this for me. I’ll give the login a go and let you know how that goes.

Many thanks,

Barbara
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JohnC2
Moderator
Moderator
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Message 8 of 10

Re: How can I remove an old account from MyBT?

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Hi @barbqs Have you had a chance to see if you can log in ok?

Cheers
John

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barbqs
Beginner
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Message 9 of 10

Re: How can I remove an old account from MyBT?

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Just tried John and hurrah!  I can log in!  It all looks in order.

Thanks for all your super help!

Barbara

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JohnC2
Moderator
Moderator
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Message 10 of 10

Re: How can I remove an old account from MyBT?

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Hi @barbqs Thanks for confirming you can log in ok. I have removed the old account from your profile now and also the paper bill charge raised on your first bill. I've dropped you a PM as there is one thing I need to check with you before I close this case please check it and reply back via PM.

Cheers
John

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