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Beginner
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Re: How can I remove an old account from MyBT?

Hi John,

I also need an old account removed from my BT Account as it's overriding my new account details and when I click my new order, which it displays, it then reverts back to my old account every time. If after that I try to look up a new order, it flashes up for a second and again displays the old account details, so it then won't even allow me to enter the new order details.

I hope you help to resolve this issue which seems to be causing lots of other people the same issues!

Thanks

Colin

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Moderator
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Message 2 of 2

Re: How can I remove an old account from MyBT?

Hi @colinpeel

Thank you for posting and welcome to the Community. If you send me in your details, I'll be able to help you get that old account removed.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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