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stuchie2012
Beginner
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Message 1 of 2

Re: How can I remove an old account from MyBT?

Hi, 

 

I also need help with this recently just joined BT again with a new package but registered with my previous email address so this has linked to my old BT account,

 

I have now added my current bt account number but it is still showing my old one as priority i would like this account number removing but don't know how. 

Cannot find the link for a live chat it seems impossible to find ha

 

Thanks

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: How can I remove an old account from MyBT?

Hi @stuchie2012, I started your own thread as the one you posted on was a few years old, if you give the billing team a call on 0800 800 150 they'll be able to quickly get that sorted for you. You'll need to pass the high validation checks so have your mobile or email address access to hand when you call as they'll need to send you a pin. 

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