I can’t claim my reward card

[Gully79]

I am having the same issue I keep getting messages telling me to claim my reward but when I click on there it is empty.

thanks

[DanielS]

Hi @Gully79,

I am sorry that it's not showing up for you.

How long ago did your order complete? Has a bill been produced and paid since?

Let me know as I may be able to help you 🙂

Thanks
DanielS

[Gully79]

Last week I have not received my first bill yet.

Thanks

[NeilO]

Hi, @Gully79 can you make sure you're on the right account number when in MyBT? The most common problem we encounter is when a BT ID has been reused and the customer is still looking at the old account details.

Thanks

Neil

[Gully79]

Hi it shows two different one is an old account I have tried both but no joy

thanks

[DavidM]

Thanks for checking that @Gully79 .

I'm sure we can sort this out for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

[Gully79]

Ok thanks