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Gully79
Beginner
203 Views
Message 1 of 7

Re: I can’t claim my reward card

I am having the same issue I keep getting messages telling me to claim my reward but when I click on there it is empty.

thanks

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6 REPLIES 6
DanielS
Moderator
Moderator
197 Views
Message 2 of 7

Re: I can’t claim my reward card

Hi @Gully79,

I am sorry that it's not showing up for you.

How long ago did your order complete? Has a bill been produced and paid since?

Let me know as I may be able to help you 🙂

Thanks
DanielS

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Gully79
Beginner
204 Views
Message 3 of 7

Re: I can’t claim my reward card

Last week I have not received my first bill yet.

Thanks

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NeilO
Moderator
Moderator
189 Views
Message 4 of 7

Re: I can’t claim my reward card

Hi, @Gully79 can you make sure you're on the right account number when in MyBT? The most common problem we encounter is when a BT ID has been reused and the customer is still looking at the old account details.

Thanks

Neil

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Gully79
Beginner
168 Views
Message 5 of 7

Re: I can’t claim my reward card

Hi it shows two different one is an old account I have tried both but no joy

thanks

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DavidM
Moderator
Moderator
149 Views
Message 6 of 7

Re: I can’t claim my reward card

Thanks for checking that @Gully79 .

I'm sure we can sort this out for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

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Gully79
Beginner
147 Views
Message 7 of 7

Re: I can’t claim my reward card

Ok thanks 

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