Could someone help me ( anyone ) with the same issue ? . I too only have a vol reference no that isn’t accepted ..I just about ready to make a formal complaint as customer service we’re not helpful at all ....
Welcome to the Community and thanks for taking the time to post. I have moved your post to a new thread as the thread you posted on is just over a year old.
Sorry that you have not been able to get the information you required when you spoke to Customer Services.
If you still have access to your original order confirmation you will find your order number in a purple box above "the legal stuff" section. Not all order confirmation numbers start with AMJ some start with ABT or BTC.
Let me know if you are able to find the order number on the order confirmation email?