cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tchadwick15
Beginner
344 Views
Message 1 of 7

Re: Missing BT Reward card

The exact same has also happened to me. I’ve also been contacting for months also - I applied for the Black Friday deal. My package was activated in January. No reward to claim until mid March and by that point it was expired despite checking once a week since January. It’s a joke. I’ve opened 3 complaints all closed with no resolution. Very poor customer service. 

0 Ratings
Reply
6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
337 Views
Message 2 of 7

Re: Missing BT Reward card

@Tchadwick15 

Welcome to this user forum.

You had three months to claim from the day your service was activated.

If you had posted on this forum earlier, it would have been resolved by one of the moderators, but I suspect that its too late now.

 

0 Ratings
Reply
Tchadwick15
Beginner
335 Views
Message 3 of 7

Re: Missing BT Reward card

I didn’t write here as I didn’t know it existed and I’ve been trying to solve this problem via emails. But I’ve had zero luck. 

0 Ratings
Reply
Tchadwick15
Beginner
333 Views
Message 4 of 7

Re: Missing BT Reward card

Also I am aware of three months but the reward card was never on the system to claim until it had already expired! I logged in to the claims site every week since January! 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
331 Views
Message 5 of 7

Re: Missing BT Reward card


@Tchadwick15 wrote:

I didn’t write here as I didn’t know it existed and I’ve been trying to solve this problem via emails. But I’ve had zero luck. 


I will see if a moderator can help, but please bear in mind, its likely to take a long time.

Tchadwick15
Beginner
326 Views
Message 6 of 7

Re: Missing BT Reward card

Thank you
0 Ratings
Reply
Matt-S
Moderator-Retired
276 Views
Message 7 of 7

Re: Missing BT Reward card

Hi @Tchadwick15,

Thanks for taking the time to post.

I'm sorry to hear about the problems you have had trying to claim your Reward Card.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

0 Ratings
Reply