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RussK
Beginner
207 Views
Message 1 of 7

Re: MyBT Issues with seeing any account information after login

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Hi John,

I’m having the same problem with the same symptoms.

The problem has been evident for about a week.

Are you able to help?

Thanks,

 

Russell

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6 REPLIES 6
JohnC2
Moderator
Moderator
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Message 2 of 7

Re: MyBT Issues with seeing any account information after login

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Hi @RussK, welcome to the forum and sorry you can't view your bills online. I've moved your post to create your own thread as that's the best thing to do.

Here are a few things you can try:
Clear your cookies and cache
Try using a different internet browser
Check if you can view the bills on a different device

Post back and let us know how you get on.

cheers

John

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RussK
Beginner
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Message 3 of 7

Re: MyBT Issues with seeing any account information after login

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Hi John,

I can view bills, but am unable to view or manage my products.

I have tried multiple browsers, the MyBT app, and different devices (iPad, iPhone and iMac) without success.

As per the other user post, my Account Number is not displayed in the top right of the screen.

Regards,

Russell

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JohnC2
Moderator
Moderator
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Message 4 of 7

Re: MyBT Issues with seeing any account information after login

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Hi @RussK, thanks for the update and for checking that for me. Do you have an old account or another account on your BTID? If so is there a pick box beside where the account number should show to allow you to pick the account you want to look at?

cheers

John

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RussK
Beginner
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Message 5 of 7

Re: MyBT Issues with seeing any account information after login

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Hi John,

No Accounts are listed. All that is displayed is the word “Account” with no associated drop down box.

Check out the screenshot supplied by the other user and you will see what I mean.

Regards,

Russ

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JohnC2
Moderator
Moderator
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Message 6 of 7

Re: MyBT Issues with seeing any account information after login

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Hi @RussK  cheers for checking that out for me and you've exhausted all I can think of now. I've sent you a Private Message with details on how to contact the Mod team and we'll have a look at your account and see how to get this fixed for you.

cheers

John

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DavidM
Moderator
Moderator
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Message 7 of 7

Re: MyBT Issues with seeing any account information after login

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Hi @RussK ,

Thanks for letting me know this is sorted. I'm glad I was able to help.

All the best

David

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