We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @StellaLewis, welcome to the forum and thanks for posting. You've mentioned that you called in to check that this was a genuine text and got told it was a scam. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to double-check this for you.
Thank you for getting in touch with us.
I am sorry for the confusion. I tried calling you today and I have sent you a private message. I have double checked this and it is a valid offer at the moment. Check out my private message when you have a moment and get back to me if you have any questions 😀
All the best,
Is it a brand new hub, or a smart hub 2 for people who haven’t got one?
Smart Hub 1 for customers on legacy equipment, it's a newer model with better features so Wi-Fi should improve plus you can split the bands.