Re: No broadband after after order placed on the 18th of December
Hi , please order on 18th december too and was supposed to get connected yesterday. Received generic email from BT at 2pm informing me that there'd been a problem and that the activation date was moved to 8th January.
When I called them to find out what the issue was I was told that they were let down by open reach engineers....
I then asked what would happen to my current service with TALK TALK and whether they could contact Talk Talk to make sure that they would not disconnect me, I was told that they could not do that. Apparently I needed to contact talk talk myself.
when I called talk talk they told me BT had to contact them. went round in circle and every time i was told a different story by BT.
Talk talk told me that I would get disconnected last night. This morning broadband was still working, although very slow. I am worried that I am now going to get cut off and have no internet access, which is an issue as I am oncall this weekend.
BT are unabled to help
their solution is WIFI hotspot - which is rubbish where I live.
all in all a very shoddy service!
I am now worried that they are not going to switch it on 8th...